Frequently Asked Questions

Everything you need to know about your next favorite pair of kicks.

Are your products authentic?

Yes, authenticity is our top priority. Every item at SWAG KICKS undergoes a rigorous multi-point inspection process by our expert curators to ensure you receive 100% genuine products.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the country. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 7-day hassle-free return policy. If you are not satisfied with your purchase, you can return the item in its original condition and packaging for a full refund or exchange.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa and Mastercard, as well as Cash on Delivery (COD) and popular digital wallets for your convenience.

How do I know my size?

We provide a comprehensive size guide on every product page. Since sizing can vary between brands, we recommend measuring your foot and comparing it to our centimeter-based chart.

Can I track my order?

Absolutely. Once your order is dispatched, you will receive a tracking number via email and SMS so you can monitor your package's journey in real-time.